Our commitment to your privacy

Soluna Massage & Wellness ("Soluna", "we") is a massage therapy and holistic wellness clinic at 5010 50 Street, Suite 202, Beaumont, Alberta. We collect only the personal information we need to care for you, and we keep it confidential. We follow Alberta's Personal Information Protection Act (PIPA).

This policy explains what we collect, why, and the choices you have. It covers our clinic, our website at soluna.ca, and our online booking through Jane.

Information we collect

• Contact details: your name, phone number, email address and mailing address.
• Health information: your health history, intake forms, consent forms and the treatment notes your practitioner keeps.
• Billing and insurance details: your insurance provider, plan and member numbers when you ask us to direct bill, and records of what you paid.
• Messages: what you send us by phone, text, email or Instagram.
• Website information: how you use soluna.ca, such as the pages you visit, the type of device you use and your approximate location. See "Our website" below.

How we use your information

We use your information to:

• book, confirm and remind you of appointments
• assess your needs and give safe, appropriate treatment
• keep the clinical records our profession requires
• process payments and direct bill your insurance when you ask us to
• answer your questions and let you know about changes to your appointments
• understand how people use our website so we can improve it

We send news and offers by email or text only to people who agree to receive them, and every message lets you unsubscribe.

We never sell your personal information.

Booking, records, payments and insurance

Our online booking, intake forms, clinical records, gift cards and payments are managed in Jane, a practice management system built for health clinics and based in Canada. When you book online, you give your information to Jane on our behalf. Jane's own privacy policy explains how it protects and stores that information.

We do not keep full credit card numbers in our clinic files.

When you ask us to direct bill your insurance, we send your insurer only what it needs to process the claim, such as your name, plan details, the date and type of treatment, and the amount.

Our website

soluna.ca uses a few outside services to run well and to help us understand how people use it:

You can block or delete cookies in your browser settings, and the site still works. Links to Instagram, Google Maps and other sites follow those sites' own privacy policies.

When we share information

We share your personal information only:

• with your insurer, when you ask us to direct bill
• with the service providers listed above, only so they can do their job for us
• with another health care provider, when you ask us to or give your consent
• when the law requires it, for example a court order, or to prevent serious harm

Practitioners at Soluna can see the records they need to care for you. Everyone at Soluna keeps your information confidential.

Keeping your information safe

Client records are kept in Jane, which protects them with secure logins and encryption. We do not keep paper client files.

We keep client records for at least 10 years after your last treatment, as our professional standards require, and then securely destroy them.

Your choices and rights

• See your information. You can ask for a copy of the personal information we hold about you.
• Correct it. If something is wrong or out of date, tell us and we will fix it.
• Change your mind. You can withdraw your consent to how we use your information, unless the law requires us to keep it. We will explain what that means for your care.

We answer requests within 45 days. If you are not satisfied with how we handle a privacy concern, you can contact the Office of the Information and Privacy Commissioner of Alberta.

Contact us

For privacy questions or requests, contact our privacy contact:

We may update this policy from time to time. The newest version is always on this page, with the date it was last updated.